Email us at : inquiries@transcash.com
Frequently Asked Questions
Frequently Asked Questions
- Card Holder
- Card Features
- Account Information
- Card Lost or Stolen
- Tips for Card Usage
- Card Closure
Q
How does a card holder get started?
When you purchase a TransCash card, please visit our Register/Activate page and select your country. Please then follow the instructions on that country’s website to complete your card setup.
Q
What are the benefits to the TransCash™ Card holders?
- No bank account needed.
- No credit check.
- Your Personal Identification Number (PIN) insures security.
- Faster access to funds from ATMs worldwide.
- Use your card anywhere Visa Debit cards are accepted worldwide.
- Reloadable.
- Accepted at over 1 million merchants in the United States and at thousands of ATMs around the world.
- Maintain and re-establish good financial habits.
- Cardholders’ funds are insured by the FDIC in accordance with the FDIC’s applicable terms and conditions.
Q
Do I need a bank account to get this card?
No! A bank account is not required.
Q
If I apply for a TransCash Card, will there be a credit inquiry?
No! A credit inquiry will not be conducted.
Q
What do I need to register with TransCash?
If you are eighteen (18) years of age or older, with a valid address and a valid government issued ID, you can apply for a TransCash Card. Before you register, please have the proper identification paperwork ready, such as a Government issued ID/Passport. Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account. Accordingly, we are obligated to ask for your name, address, date of birth and other information that will allow us to properly identify you.
Q
What countries can I acquire a TransCash card in?
Currently, you can only acquire a TransCash card in France or Italy.
Q
Can I purchase a TransCash card if I live in a country where it is not offered?
No. TransCash can only issue TransCash cards to someone who is a resident of the country where it is offered. This is determined by ones Mailing address.
Q
Can I purchase the card for someone else?
No, you cannot purchase a TransCash Card for someone else. However, you can purchase the pack for yourself and give the secondary card to one of your family members to enjoy the Money Sharing benefits.
Q
How does a cardholder register a PIN?
When activating your card for the first time, the automated voice system generates a PIN and speaks it to you. You can change the PIN (first PIN change is free) at the time of activation or at a later time. To do so, please call customer service and follow the instructions. When asked, enter a 4-digit PIN of your choice.
Q
How soon can I change the PIN on my card from the one originally issued to me?
You can change the PIN (first PIN change is included in the monthly fee) immediately. Just call customer service and follow the recorded instructions. Your new PIN will be in effect immediately.
Q
Where can the TransCash Card™ be used?
You can use your TransCash Mastercard or Visa Prepaid Debit Card anywhere Mastercard or Visa Debit cards are accepted worldwide, both online and in stores. You may also withdraw cash at nearly 1 million ATM terminals accepting Mastercard or Visa Debit cards or with POS purchases plus CASH BACK offered by many retail stores to save you money from ATMs. You can make purchases at over 1 million merchants that accept debit cards.
Q
How can I find out how much money is on the card?
Ways to check your balance:
- Online by logging into your TransCash online card account – this is at no cost and your best alternative.
- By calling customer service during business hours – also at no cost.
- Using an ATM and select “Balance Inquiry” (a fee may apply).
Q
Can the TransCash Card™ be used to receive payroll from my employer?
Yes, your card can receive a no cost deposit from your employer or from the government. It’s similar to direct deposit into a bank account. The cardholder is given a Direct Deposit form in the TransCash pack with a bank account and routing number (we recommend that you keep a copy of the numbers for yourself). Or this information can be given by our customer service representative during business hours. The cardholder will need to print this information and give it to their employer. This information may also be used for other family members or friends that would like to send funds to the card through an ACH transfer (please note that wires are not accepted).
Q
How can I add more money to the card?
You can add value to the card via: Visa ReadyLink™, MoneyGram™, PayPal™, Google Checkout™, Amazon™ or similar payment system that can be linked to your TransCash Mastercard or Visa Prepaid Debit Card. Receive Direct Deposits of payroll or of benefits checks from your employer, insurance provider or governmental agency. You can also add money by visiting our Register/Activate page and selecting your country. Then follow the instructions on that country’s website.
Q
Can I pay my bills using the TransCash card?
Yes! You can use your TransCash card to pay your rent, utility or any other bill.
Q
Can I purchase gas with the TransCash Card?
Yes, you can. However, because of the way their system is designed, some service stations may reject the transaction unless you have an amount greater than the pre-authorization amount available on your card. Paying at the pump may cause a pre-authorizing hold of up to $50-$100 on your card for up to 24 hours. Avoid pre-authorization charges by paying at the register for your gas.
Q
How can I withdraw cash using my card?
The most convenient and economical way to access your money is by requesting cash-back with your purchase at participating retail locations such as supermarkets and convenient stores in the United States only. You can also get cash at any ATMs that accept Mastercard or Visa Debit cards worldwide.
Q
How much money can I get with Cash-Back?
Cash back amounts are set by the stores offering the service. The average amounts offered range from $20.00 to $200.00. Frequently, these amounts are posted near the PIN pad. Grocery stores tend to offer larger amounts. There is no additional fee for receiving cash back.
Q
What are ATM surcharge fees?
Surcharge fees are charges by the owner of the ATM and are separate from the transaction fees related to the use of your card. If an ATM surcharge is assessed, you will be asked if you agree to pay the fee. If you do not agree to pay the fee, you can cancel the transaction and no fee will be charged. ATM surcharge fees vary widely depending on the ATM owner, but usually range from $1.00 to $3.00. Making purchases with your TransCash card does not incur additional fees; Use your TransCash Mastercard or Visa Prepaid Debit card for purchases instead.
Q
How can I access my account information via phone?
Call Customer Service. You will be asked for your card number and a 4-digit security code.
Q
If I use my cell phone to check the balance of my card on a regular basis, is there a risk that someone who finds or steals my cell phone would be able to access and use my card?
No. Even if your cell phone falls in the wrong hands after you have stored and bookmarked the URL to access your card account, the phone will only enable someone to reach the login page, where the username and password are requested to go any further. Your password SHOULD NEVER be stored in the phone.
Q
I forgot my password for my Online Account and my account is locked. What can I do?
If you forget your password and try to access your account with a wrong password more than 3 times, your account will lock automatically. You can:
- Contact a Customer Service representative or visit your country’s website and follow instructions.
- Wait 24 hours for your password to unlock automatically.
Q
If I use my cell phone to check the balance of my card on a regular basis, is there a risk that someone who finds or steals my cell phone would be able to access and use my card?
For information or comments about your TransCash Mastercard or Visa Prepaid Debit Card, please contact our customer service.
Mailing Address:
TransCash Corporation
1801 Century Park East, Suite 1470
Century City, CA 90067
Q
Could someone else take money from my card without my permission?
No. Keep your PIN safe, and NEVER write your PIN on the card. Call customer service immediately if you think your card was lost or stolen.
Q
How do I report a lost or stolen card?
Call our customer service line. You can find this number on the back of your TransCash Card. Your account number will be canceled immediately once you have reported the loss or theft, so be sure to report it as soon as you notice that the card is gone. You will not be able to use this TransCash Card again. A new card will be issued to you right away.
Q
If I lose my TransCash Card, is my loss limited?
We will cancel your card as soon as you tell us that your card is missing. You will have no risk of loss after that time. The value of any purchases made with the card before you report its loss or theft cannot be refunded. No one can withdraw money from an ATM without using your Personal Identification Number (PIN).
Q
What costs or fees are involved with a TransCash card?
The TransCash Mastercard or Visa Prepaid Debit Card has lower fees than other prepaid cards. The majority of these fees can be limited by - checking your balance online, loading funds from an employer or from a checking account and making sure you always have available funds on your card. TransCash has effectively structured a monthly service fee, where if you are smart about your TransCash Card usage, you will seldom pay more than the monthly service fee of $9.99.
Q
What is the best way to use the Cash Back feature?
If you need cash, go to stores that allow you to purchase nominal items and which allow you to use the CASH BACK option with each purchase. For example, the automated checkout scanners at Home Depot allow you to purchase a small item that you need and then prompt you to access up to $50 in CASH BACK services, included in your monthly fees.
Q
Should I use check cashing services?
No! Check cashers charge between 2% and 20% to cash your check. If you receive a payroll check, you can ask your employer to DIRECT DEPOSIT your check into your TransCash Card every payday. This function, included in your monthly fees, allows you to have 100% of your hard-earned payroll deposited into your card. Your employer will also appreciate it as it is less costly than a check and minimizes the risk of lost or stolen checks in the mail.
Q
Should I use money wire services?
No! Transferring funds to your family and relatives can also cost you up to 15% in transfer fees. Purchasing the TransCash Dual Card package enables you to share money with family members, friends, or relatives at any time. You can send money as many times as you want – all within the monthly membership cost of $9.99. Money transfers are instantaneous. With the push of your telephone or computer keys, your relative will instantly receive cash on the secondary card, anytime, day or night. There will be no waiting in long lines and you will not have to worry about them carrying large sums of money. With the secondary card, they will be able to shop and access money wherever Mastercard and Visa cards are accepted worldwide.
Q
Can I save money when paying my bills?
Yes! With TransCash, you can pay your bills online by accessing a computer at home, at friends or public facilities, such as libraries. Instead of paying $1.50 to $2.50 per bill at bill payer kiosks, TransCash allows you to pay bills for 95 cents ($0.95) – a substantial saving over other services.
Q
Is a pre-authorizing hold placed on my account when paying for gas at the pump?
Yes. Please go to the cashier and tell them exactly how much gas you wish to buy. Paying at the pump may cause a pre-authorizing hold of up to $50-$100 on your card for up to 24 hours.
Q
Will any holds be placed on my account for overages?
Possibly. Financial transactions at certain types of merchants, such as restaurants, gas stations, rental cars, hotels, and mail order retailers may authorize an estimated amount which can differ from the settled amount. The payment settlement may differ over a billing cycle potentially using more of your cash until settled.
Smart adherence to such helpful hints can save close to a thousand dollars a year in unnecessary fees and expenses. Be a SMART CONSUMER and avoid those expenses with your TransCash Card.
Q
How do I close a card?
The procedure to close your card is to contact TransCash Customer Service, and request that the card be closed. We will retain any funds under the $4.50 card account closure fee. We will send you a check with any remaining balances.
At TransCash, we recognize that you will have many questions, and we want to make sure we answer them all. If you do not see your question answered here, please be sure to contact us.